Shipping and Payment - HEIBI

Shipping costs

Within Germany we charge a shipping cost from 7,90 €. The exact shipping costs are calculated from article and weight. Delivery is made to the delivery address specified by the customer. We do not deliver to packing stations!

We deliver our goods only within the EU to the EU mainland. For deliveries not to the EU mainland (e.g. Corsica, Balearic Islands, Canary Islands etc.) and third countries (EU foreign countries) individual freight costs will be charged. In such cases you should ask for the freight costs in advance.

Bulky goods to EU countries

Items, such as parcel boxes, grills, standing mailboxes, mailbox systems, etc., which are delivered by a forwarding agent to other EU countries, cannot be ordered in the store. In such cases the freight costs will be calculated individually. Just send us an e-mail or call us. You will then receive a non-binding offer from us.

If your delivery country is not listed in the EU, you are welcome to ask for the respective shipping costs by e-mail!

Delivery to Switzerland:

For deliveries to Switzerland we recommend you to use the service of MeinEinkauf.ch. You can find all information at MeinEinkauf.ch. All customs formalities and the delivery to your door will then be taken care of by MeinEinkauf.ch for a small fee. You will receive your goods quickly, duty paid and at a reasonable price. 

https://meineinkauf.ch/bestellen/heibi-schweiz/
Customer information MeinEinkauf.ch (PDF-Download)


The delivery of the sold goods is usually done by mail order. We do not deliver to packing stations!

The conclusion of the contract is subject to the reservation not to perform or to perform only partially in case of incorrect or improper self-delivery. This applies only in the event that the non-delivery is not our responsibility. In case of non-availability or only partial availability of the goods, the customer will be informed immediately. The consideration will be refunded immediately.

Delivery will be made by DHLwithin five days, by freight forwarding up to eight days. The period for delivery begins with payment by PayPal or bank transfer on the day after issuing the payment order to PayPal or the transferring credit institution and ends on the following day. 

If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

The statutory liability for defects shall apply. The warranty period is two years from receipt of the goods. Our products are characterized by high quality workmanship, corrosion-resistant materials and long service life. That is why we give a 10-year guarantee against rusting through of our products made of aluminum, stainless steel or hot-dip galvanized steel. On the articles from our Nosto program we also give 15 years warranty against rusting through. We give 10 years warranty on our LED lights / luminaires. The warranty for our lights does not include the illuminants. The warranty only applies if the products are handled properly. Excluded are wear parts and signs of use.

With delivery of the goods to the customer, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer.

Payment methods:

We offer the following payment methods:

If you have a PayPal account, you pay conveniently via email and password during the order process.

With the SEPA direct debit, you can pay outstanding bills in Germany or other SEPA countries without cash.
By issuing a direct debit mandate, you allow the payee to debit the amount due from your account.

You pay by Visa or MasterCard in advance. All personal data is transferred SSL encrypted.

Pay conveniently during the order via access to your Amazon account.

You pay by Visa or MasterCard in advance. All personal data is transferred SSL encrypted.

Wir behalten uns zur Absicherung des Bonitätsrisikos im Einzelfall vor, bestimmte Zahlungsarten auszuschließen.

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